In emerging markets, a
thorough understanding of customer needs is perhaps even more important than it
is in mature markets. Frugal engineering is not merely low-cost or
cost-cutting, but rather seeks to avoid needless costs in the first place [1]. Therefore,
the customers’ priorities must be evaluated at the product planning stage. In
this sense, I find “design thinking” [2] and frugal engineering to be
particularly complementary. Without critical observation on the part of the
planners and prioritization of local constituents’ needs, solutions may fall
short in terms of efficiency and practical application.
Starting with a “clean
sheet” is one step innovators can take to ensure optimal outcomes for their
endeavors in frugal engineering. For example, low-income communities in
emerging markets will likely use electricity differently than their
higher-income counterparts. Daily behavior, tasks, and schedules are all
aspects of community members’ lives that designers can observe to help them construct
efficacious product designs. In a poor country like the Philippines where more
than half the population lives on less than two dollars per day, even
cost-effective energy alternatives may not maximize customer value if they do
not take local needs into consideration. Building up from the bare minimum is
therefore crucial. It is all too easy for designers to become biased by
decades- or centuries-old methods of delivering products and services.
Alternative lighting
sources in low-income neighborhoods in the Philippines provide an excellent
example of this bottom-up approach. After observing individuals’ behavior in
their homes, designers determined that basic lighting fixtures would be
sufficient for families living in the slums to accomplish their daily tasks
while dramatically reducing their electrical bill. The lighting fixtures were
in fact so basic that they required no electricity at all – volunteer groups
created makeshift “bulbs” out of soda bottles, water, and bleach that jut
through holes in the roof and give off about 55 watts of light as a result of
solar power [3].
This example illustrates
the importance of context-specific considerations. A designer biased by old
methods of delivering so-called simple solutions might run the risk of being
confined by outdated, yet existing conventions. For instance, candles or lamps
with cheap fuel might seem like a decent alternative to electricity, and so might
solar cells that have been simplified to reduce costs. These options do not
begin with a clean sheet approach, thus they are also less tailored to fit the
needs of the specific consumers for whom they are designed. Moreover, they are
comparatively dangerous and ill-suited for damp, tropical environments. The
low-tech soda bottle light bulb, by contrast, eliminates unnecessary costs in
the first place by re-purposing trash for a practical purpose.
Since such examples of
frugal engineering are so innovative and context-specific, what are the best
methods by which they can become widely implemented? In the Philippines cast,
volunteers working with nonprofit organizations installed the light bulbs. Is this
implementation process sustainable, or could it be improved?
[1] The Importance of Frugal Engineering, Strategy + Business article
(2010)
[2] Design Thinking for Social Innovation, Stanford Social Innovation
Review (2010)
[3] In Philippine Slums, Captuing Light in a Bottle, NPR (2011) http://www.npr.org/2011/12/28/144385288/in-philippine-slums-capturing-light-in-a-bottle
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