Tuesday, September 20, 2016

How to measure and scale outcome of social enterprises

How to measure and scale outcome of social enterprises

When I took the Financial Analysis course in Heinz College, I found that the analysis for public and non-profit sectors are the most difficult part. In the beginning where we learned to read and build financial reports of for-profit companies, all of the terms in Balance Sheet, Income Statement and Cash Flow are easy to understand. All that we have to do is to make calculations. When it comes to non-profit organizations, however, I constantly got confused when I have to read or report “profits”. Unlike normal financial reports where we can just calculate debt ratios, assets and flexibilities and draw conclusions by comparing results with bench marks, reports of activities make me feel aimless. What indicates the operation status of a non-profit organization? How can we measure the risks it faces and the potential it possesses? What should we adjust to make the organization generate social welfare more efficiently? Those are questions that no easy to answer.

The article It’s Not All About Growth for Social Enterprises provided us some perspectives on how to scale the impact of social enterprises. Since we cannot take some certain ratios as benchmarks to measure the work, impact may be a good measurement for social enterprises. The author put it that social enterprises should multiply impact rather than just grow the organization[i]. And there are many methods, including distributing successful models and helping other organizations to effectively achieve accomplishments.

From the business perspective, however, the approaches are more various. The article Profits at the Bottom of the Pyramid shows us that for-profit companies can generate profits from targeted marketing opportunity, product redesign, distribution extension, new channel creation, new product development and so on[ii]. Similar actions can be taken by social enterprises. Social innovators can try to learn people’s needs, redesign products, explore wider areas, utilize technologies and design new models to generate more social welfare.

Reporting and scaling of social enterprises’ outcome are not simple tasks. There is still not a certain standard for us to follow. Compared to for-profit enterprises, social enterprise is still in its early stage.




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